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Privacy Policy

This Privacy Policy is a part of our Terms of Service. By using this site or our online store, you agree to be bound by and comply with this Privacy Policy and our Terms of Service.

SECTION 1 – AGE RESTRICTIONS ON ACCESS AND PURCHASES

You must be at least 18 years old to access this site. If you are under 18 years old you are not permitted to use this site for any reason. You must be of legal age required by the state or province you are in to purchase our products. It is your responsibility to know whether you are legally able to purchase our products.

SECTION 2 – WHAT INFORMATION DO WE GATHER AND WHAT DO WE DO WITH IT?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, phone number, and order history. We also use cookies, web beacons, or other tools that collect information that make it easier to use our store and our site.

When you visit our site, some information is automatically collected. This may include information such as the operating system on your device, Internet Protocol (IP) address (which may be used to obtain your approximate geolocation), access times, browser type and language, and the website you visited before our site. We also collect information about how you use our site, including the elements you have interacted with, metadata about those elements, change states, and other user actions.

Email marketing: By providing us with your email address, you give us permission to send you emails about our store, new products, and other updates. You may unsubscribe at any time by clicking the “Unsubscribe” link included at the bottom of each email.

How we use your information. In general, we use the information we collect to provide, maintain, protect, and improve our site and products and to develop new products. We use personal information collected through our site to:

  • Facilitate the creation and securing of your account;
  • Identify you as a user in our system;
  • Improve our products, site, and how we operate our business;
  • Understand and enhance your experience using our site and products;
  • Provide and deliver the products and services you request;
  • Respond to your comments or questions and provide support;
  • Send related information, including confirmations, invoices, technical notices, updates, security alerts, and administrative messages;
  • Communicate with you about promotions, upcoming events, and news about products and services offered by Workman’s Relief and our selected service providers;
  • Link or combine your information with other information we get from third parties to help understand your needs and provide better service; and
  • Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

SECTION 2A – SMS/MMS COMMUNICATIONS (A2P 10DLC)

We use SMS/MMS only to communicate with sales contacts (e.g., leads and customers we speak with about orders or wholesale) and employees (e.g., schedule updates). We do not message general subscribers for marketing purposes.

How we obtain numbers and consent. We may collect your mobile number directly from our website forms, hiring flyers, or employee onboarding/welcome materials, and in some cases verbally in person or over the phone. Before texting you, we inform you that messages may be sent related to sales follow-ups, account/order support, or scheduling, as applicable. Providing a mobile number for SMS is not a condition of purchase.

Opt-out and help. You can opt out at any time by replying STOP. For help, reply HELP or contact info@workmansrelief.com. Message and data rates may apply. Message frequency varies.

Privacy and sharing. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Program identification. Messages are sent by Workman’s Relief using local 10-digit numbers registered for A2P 10DLC. Carriers are not liable for delayed or undelivered messages.

For more information about how we handle personal information, including mobile numbers, please review this Privacy Policy (linkable at workmansrelief.com/privacy).

SECTION 3 – CONSENT

How do you get my consent?
By providing personal information to complete a transaction, placing an order, arranging for a delivery, returning a purchase, or by voluntarily providing a mobile number on our website, hiring flyers, or employee onboarding materials (or verbally, where applicable), you consent to our collection and use of that information for the specific purpose disclosed. If you provide a mobile number, you consent to receive SMS/MMS related to sales follow-ups, order/account support, or scheduling, as applicable. Providing consent to receive SMS is not a condition of purchase.

How do I withdraw my consent?
You may withdraw your consent for email by clicking “Unsubscribe” in any email. You may withdraw your consent for SMS at any time by replying STOP. You may also contact us at info@workmansrelief.com or by mail at:

Driftless Extracts LLC
1110 Leed Parkway, Plain, WI 53556

SECTION 4 – DISCLOSURE

We do not share your personal information with third parties without your consent other than with the following:

  • Third-party service providers. With third parties who work on our behalf and provide at least the same level of privacy protection as required by this Privacy Policy;
  • Lawful requests. To comply with laws or to respond to lawful requests and legal process;
  • Protection of rights and property. To protect the rights and property of Driftless Extracts LLC, our agents, customers, and others, including to enforce our agreements, policies, and terms;
  • Emergency. In an emergency, including to protect the personal safety of any person; and
  • Corporate restructuring. In connection with a business transaction (such as a merger, financing, acquisition, or dissolution). In the event of insolvency, bankruptcy, or receivership, personal information may be transferred as a business asset. If another company acquires our company, business, or assets, that company will also acquire the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Policy.

Marketing restriction for mobile data. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SECTION 5 – PAYMENT PROCESSING

Our store is built on WooCommerce. If you provide payment information during checkout, it is sent to our PCI-DSS compliant payment gateway using SSL encryption. Your full payment card information is not stored on our servers.

All direct payment gateways comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover). PCI-DSS requirements help ensure the secure handling of payment information by our store and payment processors.

SECTION 6 – THIRD-PARTY SERVICES

This Policy does not cover third-party services. To learn about those third parties’ privacy practices, please read their privacy policies.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

SECTION 7 – SECURITY

To protect your personal information, we take reasonable precautions and follow generally accepted industry practices to reduce the risk of loss, misuse, unauthorized access, disclosure, alteration, or destruction. Your account is protected by your password; never share your password with anyone. Workman’s Relief will never contact you to ask you for your password.

If you provide payment information, it is transmitted using secure socket layer (SSL) technology and strong encryption.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you consent to any of your minor dependents using this site.

SECTION 9 – U.S. LAW APPLIES

This site is intended for users located in the United States. By sending us your personal information from outside the U.S., you consent to the application of U.S. law and to the use and disclosure of your personal information consistent with this Privacy Policy. It is up to you to determine whether accessing this site and purchasing our products are legal where you are. You access this site and purchase our products at your own risk, and you are responsible for compliance with all applicable laws, rules, regulations, and treaties.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, and changes take effect immediately upon posting to the website. Workman’s Relief encourages visitors to check this page for updates.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you (other than information automatically generated by your use of our site), register a complaint, or request more information, please contact our customer service team. Visit our Contact Us page or email info@workmansrelief.com.